'Help I'm in crisis'

How do I get help in a crisis? 

If you are upset and having thoughts and urges about hurting yourself, or ending your life then stop, take a deep breath and read this page. 

A crisis is any situation in which you feel you need urgent help. For example, you might feel in crisis if:

  • You are having suicidal thoughts and feelings
  • You are having thoughts about harming yourself
  • You have seriously hurt yourself
  • You have taken more than the recommended amount of tablets (an overdose)

The table below gives some general information on how you can get help in a crisis:

What's happening Ways you can get help
You think you may act on suicidal feelings, or you have seriously harmed yourself
  • You can go to any hospital A&E department and ask for help (if you need to, you can call 999 and ask for an ambulance)
You are feeling extremely distressed, or are experiencing suicidal feelings
  • You can call the Childline on 116 123 (freephone) - they're there to listen to you
  • You can use the 'I need urgent help' tool on the YoungMinds website for more options
  • If you are already in touch with a Child and Adolescent Mental Health Services (CAMHS) , you can contact them and ask how they can support you - they may have a crisis line you can call
  • You might find it helpful to read YoungMinds' information pages on coping with:
You need medical help or advice fast, but it's not an emergency
  • You can contact your GP and make an appointment for as soon as possible

Let someone know you do not feel safe or are struggling (a parent/carer or professional helpline).

NHS Mental Health Triage Service

The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.

This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.

Remember

  1. There are people who will listen, help and support you through this; it’s ok to ask for help.
  2. Just like stormy weather, strong feelings and urges will pass; it will not always feel this bad.
  3. Thoughts are just thoughts, we do not have to follow them. There are many other ways of managing other than harming yourself.

Contact services

NHS Shropshire, Telford and Wrekin - Mental health services

BeeU - A partnership of different services offering support and advice to children, young people, and families, in Shropshire and Telford & Wrekin. This partnership is made up of Healios, Kooth and CAMHS.

  • Healios - A leading digital provider of mental health, autism, and ADHD services for children and young people aged 25 and under.
  • Kooth - Provides an anonymous 24-hour online service, 365 days per year, offering peer support, self-help and trained and qualified counsellors available to talk to online.

Healthy Shropshire - Mental health and wellbeing support

Shout 

If you are feeling low or struggling to cope you can talk silently and anonymously by texting the word ‘STW’ to 85258.

Shout offer free, confidential support by text message. Shout’s mental health professionals are available 24/7 

Telford Mind

Telford Mind offers support to people with mental health issues and their carers and supporters. It also has an open door for anyone feeling isolated or alone. 

Website: http://www.telford-mind.co.uk

Phone: 07434 869248

Email: talk2@telford-mind.co.uk

Court Street Medical Practice
Court Street, Court Street
Telford
Shropshire
TF7 5EE

There are many sensory issues associated with sleep including:

  • Sensitivity to sound, touch, and visual stimuli which can be distracting and distressing and can affect the process of falling asleep.
  • Interoception difficulties, particularly recognising when hungry, full or thirsty or when the person is tired. 
  • Some children are more sensitive to foods like sugar, caffeine and additives which keep people awake.

Look at the bedroom environment to see what may be affecting their ability to go to sleep and stay asleep. Do their pyjamas and bedclothes feel comfortable, are they too hot or cold?  Is it too light or too dark, too noisy or too quiet? Perhaps it is too cluttered and stimulating. Think about your child’s diet. Are they eating too early or not having enough to eat? Are they eating food that can stimulate them close to bedtime. There can be added difficulties where children have restrictive diets but some simple adjustments of what is eaten and when can make a big difference. 

Click here for more information on sensory issues.
 

Sticking to the same routine helps your child to know what to expect at bedtime and helps them feel secure. It also helps to support your child’s internal body clock and keep it on track. The age related sleep advice and information on this website can help with establishing routines. Some children will benefit from using picture timetables, timers or social stories to help them understand their bed-time routine. More information about visual supports can be found on these websites

Visual Resources | Autism West Midlands 
Visual Supports | Autism Toolbox Autism Toolbox

Your child may be feeling overstimulated after a busy day and needs help to wind down, or their environment may be overstimulating with lots of toys, TVs and computers within reach. Avoiding TV and computers or hand-held devices an hour before bedtime can help your child to wind down. Activities that are good for the wind down period are jigsaws and colouring. Having a relaxing bath and milky drink can help some children, but for some children having a bath can over-excite them so they may need to have their bath earlier in the day.

Children who wake to use the toilet, wet the bed, or who wear nappies or pull-ups at night that need changing may have disturbed sleep. Eric, the children’s bowel and bladder charity are a good source of advice on this topic.

 

What might help 

Keeping a sleep diary 

A sleep diary can help you understand what may be causing difficulties with sleep. Fill it out every evening and record as much as you can. You can use it to spot patterns and make changes that may help. 

The Sleep Charity have templates you can download; one for teenagers and one for younger children. 

Seeking advice and help from sleep services 

There are organisations that can help you if you are having difficulties with your child’s sleep. There are many national organisations, including those who specialise in sleep for SEND families, and there are also community-based services in Shropshire, Telford and Wrekin. Click the link at the bottom of page to visit our support services page. 

Understanding sleep cycles 

The circadian sleep cycle is a 24-hour cycle that helps govern essential bodily functions especially the sleep-wake cycle. It plays a vital role in a person’s ability to sleep in one consolidated block of time at night and to stay awake during the day. As the sun sets in the evening, the brain begins producing melatonin, a hormone that induces sleepiness. Core body temperature also drops.

As melatonin and tryptophan (an amino acid which helps produce melatonin) are naturally produced in the body, there are things you can do to help their production.  Darkness helps to promote the production of melatonin which is why it is a good idea to put your child to sleep in a darkened room, and light emitting devices such as tablets and phones also can destroy Melatonin so should not be used for at least an hour before bed. New research shows that limiting exposure to screens and increasing physical activity levels during the day has a positive effect on children's overall physical, mental health and wellbeing, including sleep.

Setting a waking time consistently even in holiday times, called ‘anchoring’ the wake time, can help to reset the body clock over time. This should be accompanied with exposure to lots of light on waking to support circadian rhythm. 

Melatonin and tryptophan occur naturally in some foods and drinks such as milky drinks and cereals which is why having a milky drink before bed can help settling to sleep. For more information visit Diet & Sleep - The Sleep Charity

Prescriptions of melatonin

Behavioural strategies and practical solutions are the best way to address sleep difficulties, but if they are having a significant impact on your child’s ability to function, a drug form of melatonin is sometimes prescribed for neurodivergent children. As the drug’s function is to re-set sleep and wake cycles, it works best combined with good sleep hygiene practices. It is important that is it taken under medical supervision and not purchased on-line so that it is closely monitored for dosage and side effects. It should be prescribed for the shortest period necessary as the long-term effects of the drug on children’s development are not yet known. 
In Shropshire, Telford and Wrekin the Community Paediatric Service and the BeeU Service (CAMHS) can prescribe Melatonin for children and young people who meet ALL of the following criteria.

  1. the child/young person must be open to and being treated by the service due to a neurodevelopmental/mental health need (diagnosis not required)
  2. sleep issues are causing significant impact on the child/ young person, for example due to daytime sleeping or behavioural problems that are impacting daily functioning or educational attendance
  3. behavioural approaches have been tried and failed. These may have been offered by the service (where available) or by community sleep support services.

GPs are unable to prescribe Melatonin although they sometimes issue repeat prescriptions when prescribing has been started by a specialist (such as a paediatrician or child psychiatrist). 

Further support 

Click on the link below to visit a page with information about

  • national websites and sleep organisations
  • local community services in Shropshire, Telford and Wrekin.