Support, advice and queries

The SEND Local Offer is a single place for information, services, and resources for parent carers of children and young people aged 0-25 with special educational needs and or disabilities and the practitioners who support them. The SEND Local Offer has been produced with parent carers, keeping their needs at the heart of the process. 

Visit the SEND Local Offer to discover the range of information to help you and your family.

pacc-logo.pngShropshire Parent And Carer Council (PACC) supports and empowers Shropshire parents and carers of children with any special educational need or disability (SEND) aged 0-25, to enable them to be actively involved in the design and delivery of the services that they use. This is done by providing opportunities for parent carers to share their experience and knowledge of what works or doesn’t work in the everyday lives of families with children and young people with SEND.

To find out more about Shropshire Parent and Carer Council (PACC), click here.


Shropshire Information, Advice and Support Service (IASS) is a free, confidential and impartial service for children and young people that are aged between 0 – 25 years, with SEND, and their parents, living in Shropshire. IASS offers parents and young people supports around any concerns they might have around special educational needs and /or disability (SEND) and explains your options, rights and responsibilities.

Shropshire IASS also have a range of factsheets and resources relevant to SEND - they can be found here

IASS contact details

In the health system, the Patient Advice and Liaison Service (PALS) deal with compliments and complaints. PALS offers confidential advice, support and information on health-related matters.

They provide a point of contact for patients, their families and their carers.

PALS provides help in many ways. For example, it can:

  • help you with health-related questions
  • help resolve concerns or problems when you're using the NHS
  • tell you how to get more involved in your own healthcare

Midlands Partnership University NHS Foundation Trust PALS

Shropshire Community Health NHS Trust PALS

Shrewsbury and Telford Hospital NHS Trust PALS

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust PALS

Healthwatch Shropshire provide an Independent NHS Complaints Advocacy Service across Shropshire, Telford & Wrekin - for more information about this service, click here.

Complaints about an EHCP assessment, content of plans or the provision and support can be made through the local authority; this includes the health element. This is because a complaint may cover issues that include education, health and care, and we must centralise the response. The Designated Clinical Officer will support the Local Authority with issues relating to health in EHCPs.

Shropshire SEND Local Offer Complaints 

Telford & Wrekin SEND Local Offer Complaints